Shenelle D.

Shenelle D. is a dedicated Customer Service and Reservations Specialist with over four years of experience in delivering exceptional customer support and driving revenue through targeted upselling strategies. Currently, Shenelle serves as a Reservation Specialist at IHG Hotels & Resorts, where she expertly assists guests with hotel reservations, modifications, and travel-related inquiries, recommending customized accommodations to enhance guest experiences. Previously, she excelled as a Customer Service Representative at Concentrix, providing comprehensive support in a major retail environment through voice and chat, and was recognized as an outstanding performer. Her prior role at Foundever focused on financial services and gift card accounts, where she achieved top performer accolades by addressing complex account inquiries. Shenelle's ability to manage Customer Experience, Consultative Sales, and support through Voice, Chat & Email channels is complemented by her strong time management and adaptability skills, underscored by her education in STEM from the Tublay School of Home Industries.