Sherilyn A.
Junior Call Center Representative
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EnglishTagalog
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About
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Experience
Call Center Representative
ALORICA PHILIPPINES · 2022 — PresentDelivered real-time chat support for a global customer base, addressing inquiries related to orders, payments, and account management. Oversaw user-generated content and chat interactions to comply with community safety standards. Handled multiple chat windows concurrently, ensuring both accuracy and quick response times. Monitored and reported suspicious account activities and potential fraud to maintain platform integrity. Frequently met and exceeded Key Performance Indicators (KPIs), such as Customer Satisfaction (CSAT) and Average Handling Time (AHT). Employed internal CRM tools and databases to log cases and generate comprehensive reports.
Skills & Expertise
Education
- Bachelor of secondary educationkOLEHIYO LUNGSOD NG LIPA
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