Sherly C.

Sherly D. is a dedicated customer service professional known for her strong analytical skills, problem-solving abilities, and effective communication. She has extensive experience in call centers, having worked in various sectors, including telecommunications and energy. At WOW (Wide Open West), located in Nicaragua, she managed responsibilities such as configuring internet, cable, and phone services, and troubleshooting technical issues. Her role at TXU Energy's Retention Department in Nicaragua involved offering energy plans tailored to customers’ needs, managing account settings, and selling insurance for electricity services. More recently, Sherly supported Microsoft users across the U.S. by installing Office licenses, fixing application bugs, and guiding customers through technical troubleshooting. Her educational background includes a Google certification in digital marketing fundamentals, equipping her with an adept understanding of marketing, collaboration, and adaptability in dynamic work environments.