Shermine A.
Virtual Assistant | Customer Success | Social Media
Open to offersNew to PlatformAbout
I’m a Virtual Assistant with experience in customer support, social media management, administrative tasks, and data management.
I’m skilled in tools like Canva, CapCut, Notion, and Trello, as well as social media platforms like Meta and TikTok. I bring the same attention to detail to both client support and content creation.
I’m reliable, organized, detail-oriented, and always willing to learn. My goal is to make your workload easier and help keep your business running smoothly.
Why hire me
I’m someone who takes my work seriously and always tries to do my best. I’m reliable, organized, and easy to work with, and I can handle different tasks such as customer support, administrative work, social media, and content creation. I’m also willing to learn and adjust to the way you work. I don’t mind taking on new tasks or learning new tools when needed. Most importantly, I want to make your work easier. You can count on me to communicate well, stay on top of my tasks, and get things done properly and on time.
Experience
Social Media Manager (Part-time)
Freelance – Author Services Client (Remote) · 2025 — 2025Managed social media presence for an author coaching and publishing client. Created reels, graphics, and promotional content. Planned content calendars and managed social media campaigns.Customer Success Executive
Mastersoft / SmarTech Solutions Phil. Inc. · 2024 — PresentManaged customer onboarding through product demos and training. Handled client concerns and provided timely solutions. Monitored customer satisfaction and retention. Documented client interactions and issues in CRM. Collected customer feedback for service improvements and conducted UAT for client requests and system updates.Social Media Manager (Volunteer)
Ekklesia Cagayan de Oro · 2023 — PresentManaged administrative tasks and social media accounts. Created graphics and edited videos. Managed Facebook, Instagram, Twitter, and YouTube content. Also Conducted livestreams using vMix.Data Entry Specialist (Part-time)
Freelance · 2023 — 2023Performed accurate data entry into spreadsheets and databases. Verified and managed email data and leads from research tools. Assisted with client admin tasks and supported lead generation projects.
Skills & Expertise
Education
- BS in Information TechnologyLiceo de Cagayan University · 2015 — 2019
Photos
Interested in this professional?
Sign in as an employer to save this profile or invite Shermine A. to a job.
Sign in as an employer