Sheryl S.

Sheryl S. is an experienced Adverse Event & Quality Specialist and Quality Assurance Analyst with a demonstrated track record in the pet health industry at PetLabCo. Her expertise includes monitoring and managing product complaints, safety concerns, and quality issues, effectively handling customer reports across various platforms including chat, email, and phone. Sheryl identifies adverse event trends and ensures compliance through accurate documentation. She collaborates closely with quality assurance, product development, and support teams to recommend and implement corrective actions, thereby enhancing product safety and customer trust. Previously, she served as a Customer Care Representative, providing high-level support and problem resolution. Her extensive freelance career as a Virtual Assistant underscores her capability in customer service, digital marketing, and workforce operations within diverse industries, optimizing processes and driving customer satisfaction. Her earlier experience as an ESL Teacher highlights her versatility and commitment to helping others improve their communication skills.