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Sheryl R. — Junior eCommerce Virtual Assistant from Philippines

Sheryl R.

Junior eCommerce Virtual Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Sheryl R. is a detail-oriented and reliable Virtual Assistant specializing in customer service, eCommerce operations, and administrative support. With a proven track record on major platforms like Amazon and Walmart, she excels in order processing, shipment tracking, and dispute management. Sheryl is adept at handling email and phone support, maintaining customer satisfaction through clear communication and efficient problem solving. She has experience creating and printing shipping labels, managing product listings, and processing high-volume inquiries while consistently delivering accurate and timely resolutions. Her academic background in Development Communication from Visayas State University supports her role in providing empathetic and proficient assistance in the dynamic world of eCommerce and customer service.

Experience

  • Walmart & Amazon Virtual Assistant

    Walmart · 2020 — 2022
    Created and printed shipping labels for outgoing orders while managing disputes for refunded orders without returns. Coordinated with support to address claims and escalated cases, and handled a high volume of inbound calls and email inquiries.
  • Social Media Management Intern

    Siblings Solutions · 2019 — 2019
    Created and curated content focused on fitness and lifestyle branding, in addition to designing graphics for social media posts.
  • Customer Service Representative

    Amazon
    Oversaw product listings, order processing, and shipment tracking. Provided customer support through email and chat, resolving order issues and delays along with customer concerns.

Skills & Expertise

Education

  • Bachelor of Development Communication
    Visayas State University · 2008 — 2009

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