Shiela M.

Shiela R. is a dedicated Virtual Assistant experienced in enhancing business operations through meticulous organizational and administrative support. With a background in customer service from positions such as a cashier at Jollibee and as a Customer Service Representative at Call Center Solutions for You, she adeptly handles email and calendar management, digital documentation, and research. Her qualifications include a Bachelor's degree in Information Technology from Pass College and the completion of automation training at STI College. Skilled in Microsoft Office applications, Google Workspace, and popular social media platforms, Shiela is proficient in internet research and data entry. Her role at Upwork involves a mix of customer inquiries resolution, task coordination, and remote communication, supporting smooth business functions with her tech-savvy approach and ability to work independently while maintaining confidentiality.