Shiela C.
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Shiela C. is a highly efficient and detail-oriented Order Entry Specialist with extensive experience in high-volume BPO and logistics environments. Known for her expertise in high-speed typing, data entry accuracy & validation, she excels in maintaining strict quality standards and real-time data integrity. Shiela has demonstrated proficiency in various CRM & order management systems, optimizing workflow efficiency and reducing errors. At OrderAI (HungerRush), she processed 80–100+ orders per shift with 99%+ data accuracy, contributing to improved SLA compliance and the functionality of AI order systems. Her background as a Customer Service Representative in the healthcare industry at Concentrix further highlights her ability to manage inbound calls and adhere to high compliance standards in a HIPAA-sensitive environment. Additionally, she has skilled herself in logistics operations and successfully coordinated shipments, ensuring on-time deliveries and customer satisfaction. Shiela holds a Bachelor of Science degree in Computer Science from the College of Mary Immaculate in Bulacan. Based in Pandi, Bulacan, Philippines, she brings robust analytical and communication skills, leveraging Microsoft Excel and Google Sheets for superior data management.
Experience
Order Entry Specialist
OrderAI (HungerRush) · 2024 — 2026Processed customer orders efficiently, ensuring real-time system updates with high accuracy. Maintained data integrity by validating entries and cross-referencing details. Improved order entry workflows to enhance turnaround times and service level agreement compliance. Evaluated and tested AI ordering systems, focusing on accuracy and functionality. Conducted quality assurance audits of bot calls to pinpoint errors in conversation flow and documented issues for continuous improvement.Customer Service Representative
Concentrix · 2019 — 2020Handled high volumes of inbound calls from pharmacy professionals while ensuring precise data entry in CRM systems. Achieved high quality assurance scores through rigorous compliance with standards. Identified customer needs proactively, delivering timely solutions and accurately documenting interactions to improve data reliability. Adhered strictly to data privacy protocols in a healthcare context.Logistics Associate / Track & Trace Specialist
LBC Express Inc. · 2018 — 2019Managed logistics data and shipment records, tracking numerous transactions daily. Updated databases for shipments with a focus on zero critical errors. Coordinated with vendors for timely deliveries, ensuring proper documentation. Monitored inventory and shipment statuses to reduce delays. Resolved discrepancies effectively while performing track and trace operations to keep clients informed of package statuses.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceCollege of Mary Immaculate · — — 2018