Shielanie V.
Mid-Level Online Sales Specialist
Open to offersNew to PlatformAbout
Shielanie R. is a versatile professional with substantive experience in sales, marketing, and customer relations, effectively leveraging her background in information management. She honed her skills as a Sales and Marketing Associate at Fortune General Insurance Corp., where she was responsible for creating proposals, managing client renewals, and supervising production metrics. In the retail sector, she worked as a Sales Associate and Cashier at Anwar Collections Company in Kuwait, prioritizing customer service and daily sales accuracy. Her tenure as a Customer Relation Officer at Al Maousherji Catering Company, operating under the McDonald's brand, solidified her commitment to fostering exceptional customer experiences. Earlier, her role as a PRS and Passage Teller at SuperCat Fast Ferry Corporation involved ticketing and sales management. Her technical proficiency, particularly in Microsoft Office and database applications, complements her track record in diverse environments.
Experience
Sales and Marketing Associate
Fortune General Insurance Corp. · 2016 — 2022Developed proposals and quotations for new accounts; contacted existing clients for account renewals; submitted callout and summary reports monthly; addressed client queries and concerns; monitored daily and monthly productions; managed internal supplies orders; issued policies and endorsements.Online Seller
Personal Online Shop · 2021 — PresentCreated and listed products with accurate descriptions, images, and pricing information; managed inventory; addressed customer inquiries and provided excellent customer service via social media; ensured timely order fulfillment.Sales Associate and Cashier
Anwar Collections Company · 2014 — 2015Prioritized customer engagement; actively sought out customers and offered assistance; demonstrated thorough knowledge of products; conducted stock takes; prepared daily reports and managed daily sales remittances.Customer Relation Officer
Al Maousherji Catering Company (McDonalds’ Kuwait) · 2011 — 2014Ensured a welcoming and personalized experience for customers; handled customer complaints; collected customer contacts for local marketing; updated daily trackings and submitted monthly inventory reports; maintained adherence to QSC&V (Quality, Service, Cleanliness, and Value); processed orders for internal and stationary supplies; trained in food and beverage preparation.Passage Relation Staff (PRS) / Passage Teller
SuperCat Fast Ferry Corporation, an Aboitiz Company · 2010 — 2011Managed ticket issuances, revalidations, and refunds; assisted customers with inquiries; generated daily remittance, refunds, and sales reports; ensured accountability for daily sales remittances.Quality Assurance Staff
Xmarter, Inc. · 2009 — 2009Reviewed program outputs from consultants; executed test cases to confirm performance and compatibility standards; ensured error-free programs before client delivery; set up and managed hardware and software components; collaborated in software development.Working Student / READS Scholar
Student Development and Placement Center, University of Negros Occidental-Recoletos · 2005 — 2009Served as a scholar within the guidance office; entered student data into the university system; assisted freshmen, transferees, and returnees with enrollment processes; organized examinees for entrance examinations; supported office staff in their tasks.
Skills & Expertise
Education
- Bachelor of Science in Information ManagementUniversity of Negros Occidental – Recoletos · 2005 — 2009
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