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Shiloah O. — Junior Customer Support Specialist from South Africa

Shiloah O.

Junior Customer Support Specialist

South Africa No experience yet
Open to offersNew to Platform
Languages
English
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About

Shiloah M. is a dedicated professional with a strong foundation in the financial and courier industries. Beginning his career as a Sales Agent at Bay Port Financial Services in South Africa, he provided exemplary customer service and assisted clients with loans. His commitment continued at Victory Outreach, where he handled administrative tasks such as managing QuickBooks and banking finances. Currently, Shiloah is in a pivotal role at RAM Hand to Hand Couriers, where he supports the courier team in ensuring efficient deliveries. He excels in critical thinking, pressure handling, and conflict resolution, demonstrating leadership through his efficient problem-solving and quick learning abilities. Additionally, he maintains timely responses to clients, supporting internal staff and addressing delivery-related queries effectively. Shiloah's educational background includes a National Senior Certificate from Oosrand Secondary School, further supporting his professional development and capabilities.

Experience

  • Administration

    VICTORY OUTREACH · 2019 — 2021
    Managed administrative tasks, utilized QuickBooks, and handled banking finances.
  • Call Centre (Courier Support)

    RAM HAND TO HAND COURIERS · 2021 — Present
    Supported couriers with deliveries, ensured functionality of handheld devices, and communicated with clients as necessary. Responded promptly to delivery-related inquiries via email and phone, collaborating with internal staff and various clients. Assisted incoming calls from drivers, customer service department, and other departments for delivery support.
  • Sales Agent

    BAY PORT FINANCIAL SERVICES, SOUTH AFRICA · 2015 — 2015
    Provided assistance to clients with loan applications and delivered basic customer service.

Skills & Expertise

Education

  • National Senior Certificate with admission to a Higher Certificate or Diploma
    Oosrand Secondary School · — — 2013

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