Shiona D.

Shiona Dale M. is an experienced professional in the customer service, business process outsourcing (BPO), and food service industries, with a Bachelor of Science in Business Administration majoring in Financial Management from San Sebastian College - Recoletos de Cavite. Her career includes roles as a Customer Service Representative and Technical Support Representative at ePerformax and Alorica, where she managed incoming calls, evaluated customer needs, and provided technical support, ensuring customer satisfaction in high-volume environments. At McDonald's (LKY Group of Companies), she served as a Service Crew member, excelling in cash handling and product preparation, and earning recognition as Best Front Counter for December 2021. Additionally, Shiona supported administrative operations as a Student Assistant at SSCR-dC, handling document assessment and encoding, and clerical duties. She is proficient in Microsoft Office and has demonstrated versatility across multiple business domains.