Shirin S.

Shirin R. is a highly competent Remote Chat & Email Customer Support Executive specializing in administrative coordination and CRM management, based in Mumbai, India. With over 60 WPM typing speed, she excels in high-volume written communication. She currently manages high-level email correspondence and internal team coordination as an HR/Team Manager and Documentation Specialist at Tisser Artisans Trust, an organization supporting artisans. Her role involves authoring official applications, proposals, and organizing employee records. Previously, Shirin served as a Customer Service Associate at Flipkart, diligently handling customer inquiries via chat and email by maintaining service excellence and utilizing CRMs to update records. Her extensive experience includes offering academic support and documentation at educational institutions, enhancing daily communication with parents and students, and developing structured reports and presentations. Her strong expertise in Microsoft Office and Google Workspace tools further solidifies her administrative efficiency.