Shollielyd C.

Shollielyd C., a skilled professional with extensive experience in customer service and technical support, has held positions such as Sales and Service Consultant with Universal Fans, Team Lead at Support Services Group for Hulu/Disney, and roles including CSR, SME, and Quality Analyst at Forward BPO. Her capabilities include setting up staff development schemes, tracking key metrics, and preparing performance reports. Shollielyd has maintained team harmony by resolving grievances and tracking productivity to meet business standards. Her technical prowess is supported by a strong educational foundation with a Bachelor of Science in Computer Science from the University of San Jose-Recoletos. Throughout her career, she has proven to be detail-oriented and capable of analyzing and solving problems efficiently, ensuring top-notch service in diverse environments like CSR and technical support for companies such as Convergys, The Results, and Wipro.