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Shusa M. — Mid-Level Technical Writer from Philippines

Shusa M.

Mid-Level Technical Writer

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Shusa Mae Ann I. has extensive experience as a Title Search Associate and Technical Writer. Her career in technical writing from 2016 to 2024 involved crafting detailed documentation such as instruction manuals and user guides, ensuring clarity and accuracy in dynamic environments. She effectively maintained and updated existing materials to accommodate product and system changes, while also engaging directly with clients. As a Title Search Associate since 2024, she has demonstrated her proficiency in managing daily Work in Progress reports, coordinating vendor communications, and processing property-related data. Her role at Savant Technologies, Inc. and Precision Data Solutions, Inc. emphasized her organizational skills and attention to detail, making her a key player in data management and property processing. With a Bachelor of Science in Information Management from the Technological University of the Philippines, Shusa Mae Ann I. brings a strong foundation in using tools such as Microsoft Office and specialized databases like DataTree and DataTrace.

Experience

  • Title Search Associate

    Precision Data Solutions, Inc. · 2024 — 2026
    Oversaw daily Work in Progress (WIP) reports to monitor order statuses, issued tickets to vendors for overdue requests, and coordinated follow-ups within Vendor Management. Handled vendor email communications related to new orders and responses, ensuring accurate data uploads into the ASK system. Assisted the Property Processing team by addressing inquiries on MS Teams and resolving related issues.
  • Technical Writer

    Savant Technologies, Inc. · 2016 — 2024
    Developed technical documentation such as instruction manuals, user guides, and reference materials, while updating existing documents to ensure they accurately reflected changes in products and systems. Engaged with clients through email and meetings to resolve inquiries and provide necessary updates.
  • Data Entry Specialist

    Savant Technologies, Inc. · 2010 — 2016
    Collected, analyzed, and entered data from various sources into the client database, processing property-related information including title policy documents and legal description mapping with a focus on accuracy and efficiency.
  • Secretary

    Company not specified · 2009 — 2010
    Screened incoming phone calls, recorded messages, and directed inquiries to relevant staff.

Skills & Expertise

Education

  • Bachelor of Science in Information Management
    Technological University of the Philippines

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