Shweta D.
Junior Sales Executive
Open to offersNew to PlatformAbout
Shweta D. is a dedicated Sales Executive with a Bachelor's degree in Economics (Honors) and over two years of notable experience in customer retention sales, business development, and financial customer service. With a proven track record in the Australian market, she effectively converted at-risk customers into retained sales, exceeding retention targets at Concentrix by identifying needs and offering tailored service upgrades. At Nestwood Realty, she adeptly managed the full sales cycle for residential and off-plan projects in Dubai, cultivating strong client relationships through professional consultations. Her role as a paid intern at Last Choice Collection honed her skills in lead generation, client retention, and pipeline management, where she spearheaded outreach efforts in the wholesale clothing sector, enhancing market reach and client engagement. Fluent in English and Hindi, Shweta excels in high-pressure environments, demonstrating expertise in CRM operations, data management, and sales execution.
Experience
Sales Executive
CONCENTRIX · 2024 — 2025Converted at-risk Optus customers into retained sales by identifying their needs and proposing suitable service upgrades or plans. Surpassed monthly targets for retention and upselling sales through effective communication and product knowledge, preventing service cancellations. Delivered excellent customer service in a high-volume inbound retention process by managing complex inquiries and negotiating favorable outcomes. Maintained detailed customer records to ensure high satisfaction levels, augmenting service excellence.Paid Intern – Wholesale Lead Generation & Sales (Clothing Sector)
LAST CHOICE COLLECTION(LCC) · 2023 — 2024Led efforts in generating leads for wholesale clothing distribution by identifying and qualifying retail partners while expanding market reach. Successfully converted large-scale wholesalers into key accounts, thereby establishing new partnerships that contributed significantly to sales growth in the clothing sector. Developed and executed communication and negotiation strategies to foster strong relationships with high-value clients. Collaborated with merchandising and sales teams to ensure alignment of product offerings with the demands of wholesale clients, gaining hands-on experience in the B2B sales cycle from outreach to deal closure.Customer Service Representative
TELEPERFORMANCE · 2023 — 2023Provided dedicated support for clients of a Non-Banking Financial Company (NBFC), addressing loan inquiries and guiding them through application processes and repayment options. Clarified intricate loan terms and conditions to ensure a strong understanding and customer satisfaction. Efficiently managed and resolved various customer issues related to loan services, maintaining high service standards. Kept precise records of all customer interactions and the status of loan applications to ensure compliance and data integrity.Sales Executive
NESTWOOD REALTYConducted client meetings both virtually and in-person with buyers and investors, while also presenting various residential and off-plan projects from different developers. Offered insights on ROI, rental yield, payment plans, and investment potential. Managed the complete sales cycle, which included lead handling, follow-ups, negotiation, and closure, all while utilizing CRM. Established strong client relationships through professional consultations and trust-based selling. Coordinated the bookings, documentation, and processes following the sales, all while managing multiple clients with a structured approach.
Skills & Expertise
Education
- Bachelor in Economics Hons.Institution not specified · 2020 — 2023
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