Shweta B.

Shweta B. is a customer-focused professional with over 4 years of experience in delivering exceptional customer service across fast-paced, high-pressure environments. As a Customer Service Associate primarily in the airline industry, she excelled at customer relationship management, providing exceptional service to over 50,000 passengers annually while working with IndiGo Airlines. Her ability to resolve passenger concerns and handle diverse interactions has consistently earned positive feedback. Previously, as a Sales Executive at Teleperformance, she effectively managed outbound interactions, upselling RBL Bajaj Finserv credit cards, and achieving sales targets through strong communication and follow-up. Shweta's proficiency with CRM systems, MS Office, and email communication supports her commitment to maintaining high service standards and ensuring customer satisfaction.