Sibrena L.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Sibrena L. is an experienced Customer Service Agent with a background supporting sectors such as hospitality, e-commerce, food delivery, and theme park operations. With hands-on roles at IbexGlobal for Amazon, Startek Inc. serving IHG, Grubhub, and SeaWorld Parks and Entertainment, and Iterum Connections for Shipt and CAMG, Sibrena has handled high-volume inquiries, managed problem-solving situations, documented interactions, and collaborated across departments to improve customer satisfaction. Her expertise also extends to hospitality, having worked as a Room Attendant and Housekeeper at Bahia Principe, where she maintained high standards for guest accommodations and cleanliness. Through her professional experience, Sibrena has developed technical troubleshooting abilities, written communication, and a strong adherence to quality standards within fast-paced environments.
Experience
Customer Service Agent
IbexGlobal – Amazon · 2024 — 2025Handled inbound calls from customers, addressed inquiries professionally, and provided assistance with issues related to Amazon services. Maintained up-to-date knowledge of company products, policies, and procedures in order to deliver accurate information. Ensured thorough documentation of all customer interactions, processed orders and refunds, provided troubleshooting steps for technical concerns, and adhered to company data privacy guidelines and call scripts. Collaborated with colleagues and participated in training sessions to enhance skills and service quality.Customer Associate/ Screening Agent
Iterum Connections- Shipt, CAMG · 2021 — 2021Assisted customers by responding to inquiries and addressing concerns related to Shipt and CAMG services. Facilitated understanding of available services and provided information as needed. Collected customer feedback, ensured documentation of complaints and comments, and worked with other departments to address complex cases. Supported sales-related inquiries and processed orders or returns as appropriate while following company and regulatory standards.Chat Agent
Startek Inc. -IHG, Grubhub, SeaWorld Parks and Ent. · 2018 — 2020Provided customer support via chat for clients including IHG, Grubhub, and SeaWorld Parks and Ent., delivering service information and addressing customer needs efficiently. Assisted new staff with training on service protocols, documented feedback, and communicated improvement suggestions to supervisors. Contributed to streamlining support processes and fostering positive interactions in a high-volume, fast-paced environment.Room Attendant/ Housekeeper
Bahia Principe · 2015 — 2015Cleaned and sanitized guest rooms, replenished amenities and linens, and maintained public areas to ensure cleanliness standards were met. Managed laundry duties, including washing and folding linens and uniforms. Inspected rooms for maintenance concerns, followed safety and health protocols when using cleaning chemicals, collaborated with housekeeping and front desk staff for coordination, completed periodic deep cleaning assignments, maintained supply inventory, completed cleaning logs, and managed lost and found items in line with hotel policies.
Skills & Expertise
Education
- NVQ-J Level 2 Customer ServiceBuff Bay Vocational Training Centre · — — 2018
- NVQ-J Level 3 HousekeepingBuff Bay Vocational Training Centre · — — 2015
- NVQ-J Level 2 Linen Room AttendantBuff Bay Vocational Training Centre · — — 2012
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