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Siegfried P. — Back-end content moderator from Philippines

Siegfried P.

Back-end content moderator

Philippines Less than 1 year 30 - 50 USD per hour
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Siegfried P. is a highly skilled professional with extensive experience in the manufacturing and customer service sectors. He has held significant roles in leading companies such as TELUS International, Inspiro, and Teleperformance, primarily as a Customer Support Representative handling voice, chat, and email communication in the BPO industry. His expertise expands into the gaming and travel sectors with major accounts like 1800-Flowers and AMEX-Expedia. Previously, Siegfried served in various engineering and management capacities at renowned firms including UTAC Dongguan Group, LiteOn Electronics, and Flextronics, where he specialized in failure analysis, lab operation management, and production improvement in the manufacturing of PCBA, camera modules, and semiconductors. He is proficient in using numerous technical machines and software such as SEM, X-Ray Machines, and Microsoft Office. Siegfried's robust skill set makes him adept at technical problem-solving and operational management, marking him as an asset across sectors.

Why hire me

During my previous job I have handled these Top customer (Local China Customers and Foreign Customers) which require me to handle and lead their NPI stage up to Mass Production Stage and until End of Life stage (Nike, Microsoft, Apple, Motorola, OPPO, Huawei, Samsung, Lenovo, Google, Xiaomi, HP, Vivo) I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I also have remarkable interpersonal communication, organizational and time management skills. I am well versed in most of Microsoft Office and furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks. With my proven commitment to building strong customer relationships, I am ready to serve.

Experience

  • CSR (Moderator)

    TELUS International · 2023 — Present
    Engaged in Voice/Chat/Image moderation for a Gaming Account in a back-office setting within the BPO industry.

  • CSR (Customer Support Representative)

    Inspiro · 2022 — 2023
    Provided customer support through inbound and outbound calls, chat, and email in a blended account focused on sales and service for 1800-Flowers.

  • CSR (Customer Support Representative)

    Teleperformance · 2022 — 2022
    Handled customer support for AMEX – Expedia, managing both inbound and outbound calls in the travel sector.

  • TSR (Technical Service Representative)

    VXI · 2022 — 2022
    Supported technical mobility through inbound calls as part of the BPO for AT&T in the telecommunications industry.

  • PRINCIPAL ENGINEER

    UTAC Dongguan Group · 2019 — 2019
    Led customer support and reliability operations within lab management for manufacturing in PCBA specific to camera module substrates.

  • Lab Assistant Manager

    LiteOn Electronics (Guangzhou) Ltd. · 2014 — 2018
    Managed operations and reliability within the lab, focusing on manufacturing camera modules and laptop camera modules on PCB platforms.

  • Product Engineering / FA and Reliability Lab Assistant Manager / TPM

    Flextronics High Velocity Solutions (Guangdong) · 2011 — 2014
    Oversaw technical project management, engineering, and reliability within laboratory operations for the manufacture of Microsoft and Nike product PCBA.

  • FAILURE ANALYSIS AND RELIABILITY ENGINEER

    Flextronics Vistapoint Technology Inc. (Guangdong) · 2005 — 2011
    Led failure analysis and laboratory operations in the manufacturing of camera modules for mobile and notebook platforms.

  • SENIOR PRODUCT/FAILURE ANALYSIS ENGINEER

    ASTEC POWER INC. · 1994 — 2005
    Provided engineering and customer support for production yield improvement in manufacturing PCBA for power supply applications.

  • Test Maintenance Engineer

    AMKOR/ANAM · 1994 — 1994
    Managed test operations and handler maintenance in the semiconductor and wafer fabrication industry.

  • TEST ENGINEER/PRODUCT ENGINEER

    COMMODORE PHILS. · 1992 — 1994
    Conducted test and product engineering operations while leading failure analysis for manufacturing of PCBA related to computer systems.

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