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Silver A. — Mid-Level Customer Service Representative from Philippines

Silver A.

Mid-Level Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Silver A. is an accomplished Credit Specialist Representative with a strong background in customer service and administrative support. With over 7 years of experience, she has honed her skills in industries ranging from legal firms to technology services. Most recently, she contributed to Standard Scores, where she managed customer accounts, payment processing, and provided vital credit monitoring services. Her expertise in CRM Systems, calendar management, and account handling is complemented by her ability to handle high volumes of calls efficiently, maintaining service quality. In her previous role at TCT Lawfirm, she successfully coordinated appointments and managed attorney calendars. She possesses a Bachelor of Science in Accounting Technology from Carlos Hilado Memorial State College. Her proficiency spans essential tools such as Microsoft Office, Google Workspace, and client communication platforms, ensuring smooth operations and exceptional customer support.

Experience

  • Credit Specialist Representative

    Standard Scores · 2024 — 2026
    Provided assistance to clients regarding credit monitoring services and explained credit reports from major credit bureaus. Managed customer accounts, which included setups, cancellations, payment processing, and refunds. Ensured the maintenance of accurate customer records while responding to inquiries. Conducted over 100 inbound and outbound calls daily, delivering efficient support and addressing concerns.
  • Appointment Setter

    TCT Lawfirm · 2023 — 2024
    Coordinated and scheduled consultations for attorneys located in various U.S. states. Handled the management of attorney calendars and appointment coordination. Followed up with clients and maintained comprehensive records within the CRM system.
  • Customer Service Specialist

    Concentrix · 2020 — 2023
    Supported customers by handling inquiries related to billing, payments, refunds, and account management. Adhered to quality assurance metrics and accurately documented customer interactions.

Skills & Expertise

Education

  • Bachelor of Science in Accounting Technology
    Carlos Hilado Memorial State College · — — 2020

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