Silvia G.

Silvia G. is a seasoned professional specializing in customer service, scheduling, and technical support. With a background in the diverse domains of appointment scheduling, concierge support, and technical troubleshooting, Silvia has honed her ability to manage customer requests and coordinate schedules effectively. Her role at Star Solution as a Concierge & Scheduling Agent involved meticulous coordination of appointments and maintaining client records. At Collective Solution, she offered technical support and customer retention services, adeptly managing high-volume inquiries and resolving service issues. Prior to that, Silvia excelled as a Customer Service & Sales Agent at Concentrix, where she utilized her active listening skills to identify customer needs and enhance service delivery. Silvia's experience extends to roles in media production as a Video Editing Assistant at Primero Informa and logistics coordination as a Food Order Support Assistant at Bee Delivery. Her educational foundation is cemented by a Technical Baccalaureate in Computing, and she is fluent in both Spanish and advanced English.