Simamnkele M.

Simamnkele M. is a dedicated Administrative Assistant and Customer Service Professional based in Westbank, Qonce, South Africa. With a solid background in administration and client relations, Simamnkele brings 2–3 years of experience to the table, excelling in managing client information, policy administration, and maintaining accurate records while providing top-notch customer support. Holding a Diploma in Analytical Chemistry from Walter Sisulu University and specialized training in virtual assistance from ALX Africa, Simamnkele has effectively transitioned into a professional role in the financial services industry, currently serving as a Financial Advisor at AVBOB. Tasked with daily client support on funeral insurance products, they ensure the accuracy and compliance of policy applications and amendments through excellent communication and relationship management skills. Noteworthy achievements include receiving the 100% Persistency Award for outstanding customer retention. Simamnkele's previous tenure as a Trainee Laboratory Assistant honed valuable analytical, organizational, and report writing skills, essential to their diverse professional abilities.