Sittie R.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Sittie Raya L. is a committed and customer-focused professional with over two years of experience as a Customer Service Representative for the T-Mobile account at Teleperformance in Cagayan de Oro City. Throughout her tenure from November 2023 to March 2026, she adeptly handled customer inquiries related to account management, billing issues, and service concerns while providing basic technical support for mobile devices and network challenges. Her expertise in Technical Troubleshooting, active listening, and Problem Solving allowed her to resolve issues professionally and efficiently, ensuring high levels of customer satisfaction. She demonstrated proficiency in call handling by managing multiple tasks without compromising service quality and maintained comprehensive customer records. Sittie Raya holds a Bachelor of Science in Business Administration with a major in Financial Management from PHINMA – Cagayan de Oro College, further strengthening her foundation in customer support and business operations.
Experience
Customer Service Representative – T-Mobile Account
Teleperformance · 2023 — 2026Assisted customers with inquiries related to accounts, billing, and services. Provided technical troubleshooting for mobile devices and network issues. Resolved customer concerns in a professional and efficient manner. Guided users through step-by-step solutions to address their issues while maintaining accurate records. Managed multiple tasks to uphold quality service and met company standards for customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Financial ManagementPHINMA – Cagayan de Oro College
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