SivagurunathanV

Sivagurunathan V. is a seasoned leader in AI-Enabled Service Delivery & Governance with 18 years of experience in the BFSI and payments sectors, based in Bangalore, India. He has notable expertise in embedding AI into enterprise IT operations, exemplified by his design and deployment of an AI-based L2 support and knowledge management agent for Pearson, a leading global EdTech platform. His leadership in automation initiatives has effectively minimized manual efforts and operational risks in core banking operations. In his role as a Project Manager for Cognizant since August 2021, he has overseen the delivery of content platforms and digital learning systems, leveraging his skills in AI-assisted support, operational optimization, SLA governance, and AI governance. His successful track record includes leading cross-functional teams to achieve substantial enhancements in customer satisfaction scores and compliance frameworks across banking clients. Previously, as a Service Delivery Manager for L&T Technology Services, he managed seamless service transitions for over 170 applications. His educational background includes an MCA from Bharathiar University.