Siyabonga T.
Mid-Level Product Support Specialist
Open to offersNew to PlatformPortfolios
About
Siyabonga T. is a seasoned professional with experience in customer service and technical support roles. Currently serving as a Tier 2 Dev Support at Lexie Hearing, part of Hear X Group, Siyabonga was initially a Product Expert before being promoted in October 2025. His responsibilities involve providing customer support through phone and email, documenting investigations, and collaborating with technical teams to resolve complex issues, thereby enhancing customer satisfaction. Prior to this, he worked as a Customer Service Representative at Dawn Wing Courier Service and Blue Label Telecoms, handling client queries, providing quotes, and tracking shipments. Earlier in his career, he managed customer relations in the energy sector through Aegis's British Gas campaign. His expertise spans Agile methodologies, product requirements documentation, product performance metrics, and technical troubleshooting. He also has a background in the performing arts, working as a sound engineer. Fluent in Zulu, English, Sotho, and Xhosa, Siyabonga is equipped to excel in multilingual environments.
Experience
Product Expert/ Tier 2 Dev Support
Lexie Hearing / Hear X Group · 2022 — PresentProvided customer support through phone and email, addressing inquiries regarding products, orders, and accounts to improve customer satisfaction. Documented investigations and solutions in the CRM system to maintain accurate records and facilitate ongoing support. Collaborated with technical, operations, and customer-care teams to resolve complex issues, enhancing the overall customer experience.Customer Service Representative
Dawn Wing Courier Service · 2021 — 2021Handled client inquiries via phone and email, delivering accurate quotes as requested. Monitored ongoing shipments and coordinated follow-ups with drivers to ensure timely deliveries, while keeping clients updated on shipment status throughout the delivery process.Customer Service Representative
Blue Label Telecoms · 2015 — 2019Assisted clients with inquiries at the service desk, while recommending additional products during customer interactions. Quoted and introduced new products to potential clients, helping them make informed purchasing decisions.Customer Service Representative/Sales
Aegis/ British Gas · 2011 — 2015Worked as a CSR for the British Gas Campaign, assisting U.K. customers with their gas and electricity services via installed meters. Collaborated with the complaints and responses team to ensure the operational functionality of these devices.Sidewalk Sales (Floor Sales)
Urban Degree · 2011 — 2011Provided product information and recommendations to customers during sidewalk sales.Sound Engineer
Deborah Generation · 2009 — 2010Operated and maintained audio equipment for both live events and studio recordings. Collaborated with artists and production teams to achieve the desired sound quality, while troubleshooting technical issues during performances to ensure uninterrupted shows.Promoter
Exposure Studios · 2007 — 2009Supported various brands as a promoter at different venues, developing confidence and understanding of workplace dynamics while managing job responsibilities alongside studies.
Skills & Expertise
Education
- High School Diploma: Life Skills, Word Bible Study, Performing ArtsGap Mentorship Program · 2010 — Present
- High School Diploma: English, Afrikaans, Biology, Geography, Business Economics, MathematicsLenasia Secondary School · 2007 — Present
- High School Diploma: End User ComputingMSC Business College
Interested in this professional?
Sign in as an employer to save this profile or invite Siyabonga T. to a job.
Sign in as an employer