Post a Job Free
4 viewsTalent
Sizakele N. — Mid-Level Telecommunications Customer Service Representative from South Africa

Sizakele N.

Mid-Level Telecommunications Customer Service Representative

South Africa 2-3 years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Sizakele N. is a detail-oriented professional with a solid background in customer service and the telecommunications industry. She possesses a Level 4 qualification in Electrical Infrastructure from Sedibeng TVET College and is advancing her education. Sizakele is experienced in using CRM systems to manage customer interactions effectively, ensuring service delivery that enhances customer satisfaction. Her tenure as a Call Centre Agent at Merchants Data Dimension and WNS Global Services involved aiding customers with contract upgrades, SIM swaps, and managing value-added services. She adeptly handled secure updates to customer banking details and offered solutions for APN settings and router configuration. Sizakele continuously strives for growth within the electrical field, where she can leverage her skills and contribute to team-based performance.

Experience

  • Call Centre Agent

    Telecommunication Merchants Data Dimension · 2018 — 2022
    Assisted customers with verifying dates for contract upgrades and terminations. Managed SIM swaps and ensured proper activation. Customized and managed value-added services according to customer preferences. Securely updated customer banking details. Helped customers in activating APN settings and configuring routers. Provided information on ongoing promotions and special offers, and routed calls to the relevant departments for specialized support.

  • Call Centre Agent

    WNS Global Services · 2015 — 2018
    Supported customers in confirming upgrade and termination dates for contracts. Facilitated the process of SIM swaps and guaranteed successful activation. Managed value-added services specifically designed for customer needs. Ensured secure and accurate updating of customer banking information. Assisted customers in activating APN settings and setting up routers. Delivered information regarding current promotions and special offers, while routing calls to appropriate departments for expert assistance.

Skills & Expertise

Customer SupportProduct DesignCall CenterCustomer ServiceYouTube SpecialistCustomer Service and Admin Support

Education

  • Bachelor of Education bridging course
    University of South Africa · 2017 — Present
  • Electrical Infrastructure and Construction (Level 4)
    Sedibeng TVET College · 2012 — Present
  • National Senior Certificate
    Aurola Girls High · 2005 — Present

Interested in this professional?

Sign in as an employer to save this profile or invite Sizakele N. to a job.

Sign in as an employer