Snehal J.
Senior HR and Administration Executive
Open to offersNew to PlatformAbout
Snehal J. is an accomplished Sr. Human Resources & Administration Executive currently working at Cyret Technologies (I) Pvt Ltd. With over 13 years of professional experience, including 6.5 years dedicated to Human Resource and Administration, she has adeptly managed complex recruitment processes, developed comprehensive HR strategies, and improved organizational operations. At Symbiosis Open Education Society, she contributes to the HR department by handling job postings, sourcing candidates through various platforms like LinkedIn, and managing the end-to-end induction and exit process. Her expertise in employment contracts, new employee orientation, and benefits administration has significantly enhanced IT recruitment processes, boosting both productivity and profitability. Prior to her current role, Snehal made rapid strides from Customer Service Executive to a senior HR position, thanks to her exceptional achievements in streamlining workflows and enhancing onboarding protocols. Her educational background includes a B.Com from Pune University.
Experience
Sr. Human Resource Executive
Symbiosis Open Education Society · 2024 — PresentDeveloped and posted job openings across various job boards, social media platforms, and the company website. Employed various sourcing techniques including LinkedIn and job fairs to attract candidates. Reviewed resumes and coordinated interviews between candidates and hiring managers. Conducted interviews to assess candidates’ skills, experience, and compatibility with company culture. Managed HR operations encompassing the entire Induction and Exit process as well as the Performance Management System.Sr. Human Resources & Administration Executive
Cyret Technologies (I) Pvt Ltd · 2020 — PresentOversaw the full-cycle IT recruitment process, which included sourcing, screening, interviewing, and onboarding new hires. Established and maintained connections with external recruitment agencies and job boards to enhance the candidate pool. Collaborated with hiring managers to define job specifications and develop tailored recruitment strategies. Applied diverse sourcing methods, including social media and employee referrals, to attract top candidates. Handled payroll management and supported administrative tasks across teams.Sr. Customer Service Executive
Forbes Marshall Pvt. Ltd, Pune · 2014 — 2014Contributed to establishing strong customer relationships and played a key role in collecting C forms from clients efficiently. Demonstrated strong team collaboration and achieved top performance targets consistently. Provided valuable customer feedback to management regularly.Sr. Customer Service Executive
Mphasis Ltd, Pune · 2003 — 2008Assisted prospective customers by addressing product knowledge and service-related queries, ensuring high-quality customer service. Managed inquiries related to US clients in Banking Information and UK clients in Energy Saving sectors. Provided support for resolving insurance-related issues, enhancing customer satisfaction through effective problem-solving.Customer Management Officer
Page Point Service (I) Ltd, Pune · 2001 — 2003Engaged with customers by addressing product-related inquiries, explaining billing processes, and preparing invoices. Established customer accounts by recording relevant information and maintained these records through regular updates. Worked to resolve service issues to maximize customer retention.Customer Service Representative
Atlantic Duncans International, Pune · 2000 — 2001Handled inquiries from potential US customers via the internet, providing product knowledge and service-related assistance. Offered comparisons of product features with competing brands in the international market and clarified questions regarding pricing and operation. Focused on achieving team goals through dedicated effort.
Skills & Expertise
Education
- Bachelor of CommercePune University, Pune · — — 2000
- Higher Secondary CertificateJai Hind Junior College, Pimpri, Pune · — — 1997
- Secondary School CertificateAll Saint’s High School, Kirkee, Pune · — — 1995
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