Sophia E.

Sophia D. is a results-driven E-commerce & Logistics Specialist with over 4 years of experience in the fields of order fulfillment and supply chain coordination. With a strong background in managing daily order processing for 200+ shipments, she has achieved an impressive 99.8% accuracy rate while maintaining zero critical errors. At the Temu Online Shopping Platform, she efficiently resolved complex customer inquiries, achieving a 95% first-contact resolution rate. Sophia also possesses significant experience in multi-channel communication and inventory management, utilizing platforms like Shopify and WordPress. Her commitment to customer service excellence earned her recognition as a "Top Performer" during her tenure at Teletech Philippines, where she provided exceptional support and trained new team members. Sophia is currently pursuing a Bachelor of Science in Business Administration at the University of San Agustin, demonstrating her dedication to furthering her expertise in the business domain.