soufiane D.

Soufiane D. is an experienced customer service professional with over four years in client relations, technical assistance, and remote support. Known for effective communication and organizational skills, Soufiane has a proven track record of managing customer demands while ensuring a high-quality experience. In his role as a Technical Advisor at SFR Intelcia, he was responsible for coordinating technicians, managing fiber-optic connection incidents, and maintaining proactive communication to swiftly resolve issues. Previously, as a Teleadvisor for Stellantis Majorel, he managed appointment scheduling, technical ticketing, and directed inquiries efficiently. His experience also includes working with Totalenergies Comdata, where he handled technical requests, energy contracts, and provided remote support to B2C clients. Soufiane is proficient in using CRM, SAP, and ticketing systems, and adept at working autonomously in a telework environment.