Souhaina A.

Souhaina C. is a dedicated professional in the luxury hospitality sector, currently serving as a Front Office Supervisor, Duty Manager, and Message Box Champion at LUX* Le Morne. In these roles, she ensures smooth operations, guest satisfaction, and effective staff coordination. Her expertise includes managing front office operations, supporting guest arrivals and departures, and resolving guest concerns with professionalism. Souhaina is known for enhancing cross-departmental communication, leading and training teams to deliver service of the highest standard. Her educational background in Hospitality Management, with a BBA from the Indian School of Hospitality, complements her hands-on experience in fostering memorable guest experiences. Her proactive approach in addressing challenges reflects a commitment to excellence, underpinned by skills in multitasking, critical thinking, and problem-solving. Souhaina's ability to adapt and lead in a dynamic environment makes her an asset to any hospitality organization.