Sphindile K.
Mid-Level Logistics Customer Service Advisor
Open to offersNew to PlatformAbout
Siphindile K. is a Customer Care professional based in South Africa, experienced in the logistics and retail industries. At DHL Express South Africa from April 2022 to March 2025, Siphindile handled and resolved customer queries both telephonically and via email, managed switchboard operations, coordinated courier bookings, and maintained accurate records using Microsoft Office Suite. Their role encompassed administrative support, liaison with internal operations teams, and ensuring compliance with company procedures through accurate documentation. Previously, at JKS Retail t/a MiOffice.net, Siphindile delivered front-line customer service, assisted in daily transaction reconciliation, and managed document logistics and parcel tracking across multiple providers. Adept at customer query resolution, administrative support, and record keeping, Siphindile’s expertise directly supports service-driven environments requiring high attention to detail and effective communication.
Experience
Receptionist/ Customer Service Advisor
DHL Express South Africa · 2022 — 2025Addressed customer queries through telephone and email, managed front-desk services including switchboard operation, and organized courier collections, deliveries, and tracking. Maintained accurate customer and transaction records utilizing internal systems and Microsoft Teams, accepted consignments from other couriers, and upheld confidentiality and compliance with company procedures. Supported operations with administrative duties such as filing and capturing daily transactions, facilitated communication with the operational team, and prepared quotations and invoices using spreadsheets.Senior Counter Clerk
JKS Retail t/a MiOffice.net · 2013 — 2022Provided direct customer service to walk-in and phone clients and assisted with administrative functions at the branch. Managed customer communications, oversaw parcel and document logistics including parcel tracking, reconciled daily transactions on cash up spreadsheets, and coordinated courier services across multiple providers.
Skills & Expertise
Education
- Grade 12Alexandra High School · — — 2010
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