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Sri S. — Junior Guest Service Agent from Indonesia

Sri S.

Junior Guest Service Agent

Indonesia Less than 1 year
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Sri S. is a seasoned professional in the hospitality and restaurant industry, having honed her skills over several years in various roles. She started her career as a Waitress at Mediterranea Restaurant by Kamil from 2016 to 2019, and later at Marabunta Resto and Bar from 2020 to 2021, where she excelled in upselling products and ensuring a stellar customer experience. Transitioning to a Guest Service Agent, she contributed to guest satisfaction at Aston Hotel Semarang and Convention Center and continues to do so at Aston Inn Pandanaran Semarang since 2022. In these roles, she adeptly handles check-in and check-out processes, addresses guest complaints, and manages reservations while providing detailed information about hotel facilities. She utilizes her English communication skills, refined through her Bachelor of Education in English Language Education from Sarjanawiyata Tamansiswa University, to deliver exceptional service. Proficient in MS Office, Sri thrives in service-oriented environments, consistently aiming for professional growth.

Experience

  • GRO

    Openaire Resto, Bar, and Market · 2021 — 2022
    Handled reservations, arranged seating, escorted guests to their tables, and provided information about the restaurant and its offerings.
  • Guest Service Agent

    Aston Inn Pandanaran Semarang · 2022 — Present
    Oversees the check-in and check-out process, posts guest transactions to the system, resolves complaints, prepares for expected arrivals, and manages room blocking according to guest requests.
  • Waitress

    Marabunta Resto and Bar · 2020 — 2021
    Handled guest orders and upsold menu items while providing an excellent customer experience.
  • Guest Service Agent

    Aston Hotel Semarang and Convention Center · 2019 — 2020
    Managed the check-in and check-out processes, entered guest transactions into the system, addressed complaints, prepared for expected arrivals, and blocked rooms per guest requests.
  • Waitress

    Mediterranea Restaurant by Kamil · 2016 — 2019
    Took orders and upsold menu items to customers, ensuring an excellent dining experience.

Skills & Expertise

Education

  • Bachelor of Education, Major in English Language Education
    Sarjanawiyata Tamansiswa University · 2011 — 2018

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