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Staci A. — Mid-Level Call Centre Agent from South Africa

Staci A.

Mid-Level Call Centre Agent

South Africa Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Staci Ann H. is an experienced administrative professional with a background in healthcare, retail, and customer service sectors. As a Practice Administrator at Dr GL Hugo Inc from July 2017 to May 2025, she managed appointment scheduling on Eminance software, maintained patient records, handled switchboard operations, and was responsible for liaising between medical staff and patients, as well as managing doctor schedules and medical aid benefit checks. Prior to this, Staci worked as a shop manager and assistant in the stationery and retail industries, overseeing stock management, customer support, and daily operations. She also has experience as a Call Centre Agent in the UK-based financial services field, where she contacted prospects to book meetings with advisors. Staci’s roles have consistently utilized her skills in managing appointment bookings, email correspondence, and customer relations within varied business domains.

Experience

  • Practice Administrator

    Dr GL Hugo Inc · 2017 — 2025
    Handled booking appointments using Eminance software, managed the switchboard, opened patient files, and liaised between the doctor and staff.
  • Call Centre Agent

    Adsorbed · 2025 — Present
    Conducted calls to prospects who downloaded the guide to schedule discussions with financial advisors.
  • Shop Manager

    Susan Kruger · 2015 — 2017
    Responsible for opening and closing the shop, assisting customers, managing stock, and maintaining cleanliness.
  • Au Pair

    Karyn Pieters · 2015 — 2016
    Looked after a baby during the mother's working hours.
  • Au Pair

    Charlotte Wondergem · 2013 — 2015
    Cared for a baby while the mother was at work.
  • Shop Assistant

    Creative Test Stationers · 2011 — 2012
    Assisted in managing shop operations.
  • Au Pair

    Gavin & Tamara Robertson · 2010 — 2010
    Provided live-in au pair services.
  • Cashier

    Toys R Us · 2008 — 2008
    Performed cashier duties and assisted on the shop floor.

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