Stefania P.

Stefania P. is a seasoned Customer Care Specialist with extensive experience managing public-facing enterprises in both animal services and the customer service sector. With over 30 years in animal care, she has operated a pet boarding and grooming facility independently, ensuring high-quality personalized services through direct client communication. Her career also includes significant roles in managing customer support operations, having worked at Zooplus and as a Customer Service Coordinator at IKEA in Rome. Stefania excels in reducing complaints and improving customer satisfaction, demonstrated by her supervision and successful training of call center teams, leading to a 20% reduction in customer complaints. Skilled in call center & chat support, she is adept in telephone and digital communication, showcasing strong problem-solving and persuasive communication abilities. Fluent in Italian, with proficiency in English and Spanish, she holds diplomas in accounting and Arabic language, further enriching her diverse professional background.