Steffanie A.
Mid-Level Customer Service and Technical Support Specialist
Open to offersNew to PlatformAbout
Steffanie A. is an experienced Customer Service and Technical Support Specialist based in Las Pinas City, Philippines, with over five years of expertise in supporting US-based telecom and customer service accounts. Her proficiency spans various channels, including voice, chat, and account management, where she has demonstrated exceptional ability in customer support, technical troubleshooting, and account-related inquiries. In her recent role at Stefanini, she managed technical support tickets for client advisors at Louis Vuitton stores, ensuring seamless communication and timely issue resolution. Her background includes roles at Concentrix, Sutherland, Conduent, and Everise, where she honed skills in billing and account resolution, email and chat support, CRM and ticket management, and HIPAA compliance. Steffanie's technical proficiency with tools such as Google Workspace, Microsoft 365, and AI platforms like ChatGPT, positions her as a valuable asset capable of delivering meticulous support in fast-paced, dynamic environments.
Experience
Help Desk Agent II
Stefanini · 2025 — PresentManage and create technical support tickets for client advisors at Louis Vuitton, ensuring accurate documentation and proper escalation through various support channels including calls, chats, and emails. Address basic hardware and software concerns, assisting retail store advisors to minimize disruptions. Collaborate with internal IT teams to track incidents and provide updates until resolved. Deliver customer-focused technical support while managing multiple tickets efficiently.Content Moderator
TaskUS · 2024 — 2025Moderate content on Instagram by labeling various types of posts, including Reels and videos, based on their originality. Monitor 80-100 pieces of content daily to determine if they are original, unoriginal, or a mix.Customer Service Expert
Everise · 2023 — 2024Support healthcare providers and facilities with inquiries regarding member account eligibility, claims, and benefits, handling over 60 calls daily.Travel Associate
IGT Solutions · 2022 — 2022Assist customers with reservations, changes, cancellations, and travel inquiries while managing requests through multiple systems during peak periods. Deliver calm and solution-oriented support in time-sensitive situations, enhancing multitasking and problem-solving skills in a metrics-driven environment.Technical Support Representative (Pure Chat)
Conduent · 2020 — 2021Provide assistance to customers regarding their Apple devices and account issues through chat support. Guide users through setup, troubleshooting, and recovery processes. Accurately document technical cases and troubleshooting steps while maintaining professionalism during challenging customer interactions.Customer Service Representative/Tech Support Representative
Concentrix and Sutherland · 2018 — 2019Address billing, internet, and account issues for a large number of US telecom customers while troubleshooting mobile and connectivity problems through detailed support. Oversee customer account management, payment, and service requests to enhance the customer experience. Adjust quickly to new tools and account policies in a fast-paced environment, providing support across voice and chat channels for US and UK telecom customers.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementABE International Business college · — — 2018
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