Sumardinata I.
Mid-Level Cruise Ship Cabin Steward
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About
I Gusti Made S. is a dedicated Cabin Steward with substantial experience at the Mediterranean Shipping Company Cruise Ship since February 2018. His commitment to maintaining the highest standards of cleanliness and presentation is evident in his role, where he conducts thorough inspections of passenger cabins and addresses any issues promptly. He manages the inventory of cabin supplies, ensuring that items are fully stocked and available for guests. Strong in communication, he utilizes onboard management software to efficiently track cabin assignments and streamline departmental communication. His responsibilities also include implementing safety protocols and monitoring health and safety regulations, contributing to a safe and hygienic environment. Expert in guest relations, he anticipates guest needs and delivers personalized assistance to enhance their journey. His previous experience as a Room Attendant at Novotel Nusa Dua from 2015 to 2017, coupled with a solid educational background in hospitality, reinforces his capability to excel in the cruise industry.
Experience
Cabin Steward
Mediterranean Shipping Company Cruise Ship · 2018 — PresentMaintained high standards of cleanliness and presentation in passenger cabins, conducting inspections and promptly addressing issues. Managed cabin supply inventory, ensuring items were stocked and ready for guests. Executed safety protocols during emergency drills and facilitated proper knowledge of safety equipment among team members. Monitored health and safety regulation compliance, contributing to a hygienic environment. Utilized onboard management software for cabin assignment tracking and improved departmental communication. Provided exceptional customer service by anticipating guest needs and personalizing assistance. Responded quickly to guest inquiries to enhance satisfaction and onboard experience. Engaged with guests for feedback to enhance service quality and cabin experience. Managed cabin emergencies efficiently, prioritizing guest safety and comfort.Room Attendant
Novotel Nusa Dua · 2015 — 2017Ensured the cleanliness and presentation of guest rooms by performing detailed cleaning tasks. Managed the inventory of housekeeping supplies, ensuring adequate stock levels were maintained. Responded to guest requests and inquiries, delivering personalized service to enhance guest satisfaction. Collaborated with other departments to maintain high service standards across the hotel.
Skills & Expertise
Education
- High School DiplomaSekolah Perhotelan Panji Sakti · 2014 — 2015
- Senior High SchoolSMK PGRI 2 BADUNG · 2010 — 2013
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