Suriati B.
Mid-Level Administrative Assistant
Open to offersNew to PlatformAbout
Suriati L. is a dedicated Receptionist with extensive experience in managing front desk operations across the hospitality sector. She most recently served at the Putatan Platinum Hotel, where she ensured warm greetings and provided excellent customer service, maintaining a tidy and organized reception area. Her professional journey has taken her through roles at Skyville Zen Resort, Pulau Tiga Lodge, Promenade Hotel Kota Kinabalu, and more. Suriati is adept at using Microsoft Office Suite, including Word and Excel, and has honed her organizational and interpersonal skills through various administrative and HR assistant positions. Her educational background includes a Diploma in Business of Management, which complements her professional experience in administration and clerical tasks. Certified through various online training, such as the Data Foundations course on Coursera, Suriati remains committed to efficiency and service value in every role she undertakes.
Experience
Receptionist
Putatan Platinum Hotel · 2024 — PresentGreeted visitors and ensured a positive experience. Handled phone calls following organizational guidelines and provided information to callers. Managed accurate records of incoming communications and visitors. Maintained a tidy reception area and coordinated mail handling. Assisted with clerical and administrative tasks as required.Receptionist
Skyville Zen Resort · 2017 — 2024Conducted various administrative tasks and managed hiring processes for new staff. Acted as a communication link between employees and management, distributing important information. Regularly audited inventory records for precision. Addressed incidents and complaints regarding staff and conducted performance evaluations.Receptionist
Pulau Tiga Lodge · 2016 — 2017Welcomed guests and handled phone inquiries using appropriate etiquette. Provided exceptional customer service while maintaining cleanliness in reception areas. Kept accurate records of calls and visitors.Receptionist
Promenade Hotel Kota Kinabalu · 2016 — 2016Supported the Human Resources Executive with daily office tasks, keeping the HR office organized. Managed document submissions to various departments, assisted in event planning, and handled data entry.Human Resources Assistant (Trainee)
Pro-Komersil · 2010 — 2013Scanned and organized documents for easy access while maintaining confidentiality. Provided administrative support for management by scheduling meetings and recording minutes. Conducted clerical tasks such as photocopying and editing documents.Clerk Typist
Noradz Holding Trading · 2008 — 2009Assisted the chief clerk with data entry. Ensured visitors were welcomed and maintained accurate records of communications.Clerk (Assistant)
Chau Sui Teck · 2007 — 2008Provided customer assistance, including managing returns and refunds. Handled deliveries, arranged stock on shelves, and promoted products to meet sales targets.
Skills & Expertise
Education
- Diploma in Business of ManagementCosmopoint College Kota Kinabalu · 2013 — 2016
- Sijil Pelajaran Malaysia (SPM)SM Sung Siew · 2002 — 2006
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