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Surjyajoti C. — Senior Customer Service Advisor from India

Surjyajoti C.

Senior Customer Service Advisor

India 1-2 years
Open to offersNew to Platform
Languages
EnglishBengaliHindi
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About

Surjyajoti C. has built a notable career in customer service, contributing extensively to the tech and telecom industries. At Wipro Ltd., from February 2016 to April 2018, he served as an Advisor for HP North America's inbound voice process, where he gained significant experience in handling high-volume customer interactions. Subsequently, from November 2020 to April 2021, he further honed his skills at Tech Mahindra as a Senior Advisor for Three Mobile UK's inbound voice process, engaging with UK customers and enhancing operational efficiency. Most recently, at Concentrix from April 2024 to May 2025, Surjyajoti worked as a Senior Advisor for the MMT Blended process, demonstrating adaptability and proficiency in managing complex queries. Fluent in Bengali, Hindi, and English, Surjyajoti's linguistic capabilities complement his technical expertise, making him a valuable asset to any customer-oriented organization.

Experience

  • Sr Advisor for MMT Blended process

    Concentrix · 2024 — 2025
    Handled inquiries in a blended inbound voice and non-voice environment for MMT.
  • Sr Advisor for Three Mobile UK

    Tech Mahindra · 2020 — 2021
    Provided assistance via inbound voice channels in the Three Mobile UK process.
  • Advisor for HP North America

    Wipro Ltd · 2016 — 2018
    Engaged in customer support through inbound voice communication for HP North America.

Skills & Expertise

Education

  • Secondary
    WBCSE
  • Higher Secondary
    Rabindra open schooling

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