Syed D.
Mid-Level Financial Relationship Officer
Open to offersNew to PlatformAbout
Syed D. is a seasoned professional in the financial services and real estate sectors, currently thriving as a Relationship Officer at Surani Group FZC in Dubai. With a career spanning diverse roles, he has demonstrated a keen ability to build strong client relationships and navigate complex customer interactions. Previously, he worked with Emirates Islamic Bank as an Assistant Relationship Officer, enhancing client loyalty and compliance with financial regulations. His tenure as a Real Estate Advisor at AAA Fair Deal Commercial Broker LLC involved aiding clients in property management and conducting market analysis, while his early experience at HSJ Steel and Metal focused on comprehensive customer service and sales. Syed’s expertise includes customer relationship management, sales target achievement, and market research, supported by a Bachelor of Arts degree from the University of Karachi. Bilingual in Urdu and English, he effectively communicates product knowledge and engages in both sales and marketing, consistently adding value to his teams and surpassing expectations.
Experience
Relationship Officer
SURANI GROUP FZC · 2024 — PresentDevelop strong relationships with current and prospective clients to foster loyalty and encourage repeat business. Aid customers in completing documentation, KYC, and verification tasks. Keep up-to-date knowledge of credit card promotions and criteria. Prepare daily activity reports and sales submissions for supervisors. Collaborate with back-end teams to ensure smooth processing of applications and timely delivery of cards. Remain informed on financial regulations to ensure compliance.ASSISTANT RELATIONSHIP OFFICER
EMIRATES ISLAMIC BANK · 2022 — 2024REAL ESTATE ADVISOR
AAA FAIR DEAL COMMERCIAL BROKER LLC · 2022 — 2023Assist clients in building or managing property collections to meet their long-term financial goals, such as retirement and passive income. Provide detailed analyses on property sales to prevent overpricing or underselling. Promote and sell products and services to existing and prospective clients using compelling arguments. Conduct cost-benefit analyses to assess the needs of customers. Perform market research on competing products and maintain client relationships.SALES AND MARKETING
HSJ STEEL AND MATEL · 2021 — 2021Address customer inquiries, concerns, and requests via phone, email, or in-person in a prompt and professional manner. Identify and resolve customer complaints through investigation and appropriate solutions. Educate customers on product features, benefits, and pricing. Assist with order placements, payment processing, and managing returns or exchanges. Document customer interactions accurately in the company database for future reference. Collaborate with other departments for comprehensive customer solutions and contribute to enhancing customer service policies.CUSTOMER SERVICE OFFICER
IBEX CONNECT · 2020 — 2020Support property showings, coordinating client activities and handling basic paperwork. Assist senior agents with managing listings and following up with clients. Gain practical knowledge of property buying, selling, and rental processes. Help with the rental of apartments and lands to clients. Facilitate communication between tenants and landlords for viewings and agreements.REAL ESTATE ASSISTANT
BAHRIA TOWN · 2019 — 2020Direct calls to guest rooms or departments through the switchboard. Assist the Front Office team with various tasks. Manage processing of company receipts, invoices, and billing. Coordinate with the sales team and support management as needed.BACK OFFICE SPECIALIST
EMBASSY INN HOTEL · 2018 — 2019Transfer calls between departments. Assist in managing reservations, including modifications and cancellations to optimize room occupancy. Direct inquiries to the duty manager. Handle check-ins and check-outs while providing front desk services to guests. Address guest complaints promptly, escalating to management if needed to ensure satisfaction.GUEST SERVICE OFFICER
REGENT PLAZA HOTEL · 2017 — 2018Engage customers to increase credit card enrollments. Educate clients on product features and respond to inquiries. Manage daily and monthly sales targets while prioritizing proactive outreach to organizational accounts. Maintain an updated contact database with accurate profiles, notes, and information.GUEST SERVICE OFFICER
MOVENPICK HOTEL · 2016 — 2017
Skills & Expertise
Education
- Bachelor of ArtsUniversty of Karachi · 2016 — 2020
- 2 Years DiplomaPakistan Institute of Tourisms and Hotel Managment · 2014 — 2016
- Intermediate in EngineeringGovt. Degree College · 2012 — 2014
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