Syra J.
Mid-Level Operations Manager
Open to offersNew to PlatformAbout
Syra J. is a seasoned People Manager and Operations Specialist with a proven track record in driving organizational success through effective team leadership and performance management. With extensive experience in industries such as healthcare, logistics, and hospitality, Syra has excelled in optimizing workflows, standardizing reporting metrics, and fostering collaborative work environments. As a Sales Team Leader at Datamatics, she played a pivotal role in driving revenue by managing sales activities and setting strategic sales quotas aligned with company goals. Her tenure at TechMahindra VCustomer as a Group Manager involved leading a regional data entry team to reduce processing delays by eliminating information silos and implementing a centralized database system. Additionally, Syra's experience includes working as a Travel Specialist at Teleperformance, managing complex travel inquiries, and as a Medical Virtual Assistant, ensuring efficiency in healthcare operations while maintaining strict HIPAA compliance.
Experience
Sales Team Leader
Datamatics · 2026 — 2026In this role, I managed and coached daily sales activities while establishing clear sales quotas for individuals and the team to ensure alignment with company objectives. I monitored performance metrics to identify growth opportunities and trained both new hires and existing team members. Additionally, I assisted in closing significant client accounts and communicated progress to senior management.Group Manager
TechMahindra VCustomer · 2024 — 2026My responsibilities included overseeing project scope and managing change approvals to align with business goals. I coordinated task delegation, resolved conflicts, and mentored junior team leads while providing updates to stakeholders. I also assessed team performance to enhance productivity.Senior Team Leader
Fusion Cx · 2019 — 2026As a Group Manager, I led a regional data entry team in standardizing reporting metrics and eliminating information silos. I addressed processing delays by establishing unified data protocols for accuracy, entry speed, and error rates. I guided the team in deploying a centralized database system and ensured quality control throughout the transition, enabling better management of data audits.Freelance Medical Virtual Assistant
Centre médical Carteret · 2022 — 2023My role involved conducting insurance verifications, medical encoding, and appointment setting. I worked with Electronic Health Records (EHR), streamlined patient intake processes, and adhered to HIPAA regulations. Additionally, I handled multi-line communications, minimized administrative errors, and improved workflow efficiency within healthcare practices.Travel Specialist
Teleperformance · 2015 — 2018In this position, I managed customer inquiries across multiple channels and processed complex travel reservations using Sabre and Amadeus. I provided detailed itinerary assistance, addressed critical escalations to maintain customer satisfaction, and promoted travel add-ons to generate revenue.
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