T-Danica B.
Mid-Level Microfinance Program Officer
Open to offersNew to PlatformAbout
T-Danica T. B. is a results-oriented Program Officer with over four years of experience in the microfinance sector, particularly with Kabalikat Para sa Maunlad na Buhay, Inc., a microfinance NGO. Her role primarily involved managing client performance evaluations, ensuring compliance with industry standards, and enhancing customer satisfaction through the implementation of organizational interventions. She has an established proficiency in risk management and budget utilization, which contributed greatly to effective financial product development. T-Danica was also responsible for administering customer affairs, maintaining client relationships, and fostering teamwork, while preparing annual budgets and ensuring adherence to established standards. Her contributions to the microfinance industry are enriched by her multilingual capabilities, speaking Filipino, English, Bisaya, and Chinese.
Experience
PROGRAM OFFICER
KABALIKAT PARA RA MAUNLAD NA BUHAY, INC.Developed and communicated comprehensive rules and procedures. Managed the evaluation of client performance and conducted disciplinary actions as necessary. Ensured compliance with established policies, laws, and regulations. Oversaw interventions aimed at improving customer satisfaction and retention. Communicated the organization's mission effectively to clients to enhance their engagement. Produced timely and accurate reports on client progress. Managed client relationships and administered customer affairs. Observed and assessed customer performance. Represented the organization with both external and internal stakeholders. Prepared and ensured the budget's adherence to set standards. Implemented strategies for risk management within operational activities. Contributed to the creation of both financial and non-financial products and services. Guided efforts to promote teamwork and established protocols for resolving customer conflicts. Applied industry best practices related to Microfinance in the designated area.
Skills & Expertise
Education
- Business ManagementGlobal technical school of zamboanga
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