Tahira N.
Senior HR & Operations Manager
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Tahira N. is a seasoned Manager HR & Operations with over two decades of combined experience in the transport, logistics, and education sectors. She excels in workforce management, particularly in managing crew and hostesses, and has a keen expertise in HR policy implementation, non-technical recruitment, training and development, and payroll support. As the current Manager Hostess HR & Operations at Roadmaster, Tahira leads HR operations, including hiring, onboarding, and compliance. Her tenure at Daewoo Express underscores her capability, having advanced from Crew Management Officer to Senior Executive, where she orchestrated recruitment and training across multiple terminals. Tahira is adept at integrating HR strategies with organizational goals, ensuring operational excellence and regulatory compliance. Her educational background includes a Master’s in Islamic Studies, fostering a foundation for leadership and effective workforce management.
Experience
Manager – Hostess HR & Operations
Roadmaster · 2019 — PresentManage comprehensive HR operations for hostess and field crew, focusing on non-technical hiring, onboarding, documentation, and exit processes. Create and conduct structured training programs aimed at enhancing service quality and operational performance. Maintain accurate payroll records by tracking attendance, leave, and overtime for all operational staff. Address employee relations by resolving grievances in a timely manner and ensuring adherence to HR policies and labor laws. Collaborate with senior management to strategize workforce planning, staff deployment, and performance evaluations. Ensure HR records and documentation comply with organizational standards.Senior Executive – Hostess HR & Operations
Daewoo Express · 2014 — 2018Oversaw the recruitment, selection, onboarding, and exit procedures for hostess and operational staff across various terminals. Implemented HR policies, managed disciplinary actions, and conducted performance appraisals. Coordinated employee training programs and engagement initiatives that enhanced staff retention and service quality. Validated attendance and leave data to ensure precise payroll processing for over 100 employees. Maintained HR documentation in compliance with company policies and regulatory standards.Crew Management Officer
Daewoo Express · 2011 — 2014Administered crew scheduling, roster planning, and staffing for operational routes to ensure continuous service delivery. Kept accurate records of crew attendance, leave, and disciplinary actions in accordance with compliance standards. Prepared workforce analytics reports and collaborated closely with the payroll team for timely processing of salaries. Acted as an intermediary between management and field crew to efficiently resolve operational concerns.Officer – Terminal Operations (Crew & Cash Management)
Daewoo Express · 2006 — 2010Supervised daily operations at the terminal with full accountability for staff performance, maintaining cleanliness, and managing expenses. Handled crew scheduling and attendance monitoring, executing administrative responsibilities such as petty cash management and reconciliation. Addressed customer complaints swiftly to uphold service excellence and enhance terminal reputation. Ensured that terminal operations adhered to company standards regarding efficiency, hygiene, and customer service.School Teacher
Moon Rise Public School, Momin Pura · 2002 — 2004Provided instruction in the classroom and facilitated student development activities within a structured learning environment. Developed lesson plans, executed assessments, and tracked student progress. Cultivated strong communication and leadership skills through effective classroom management and parental engagement.
Skills & Expertise
Education
- Master of Arts (M.A) in Islamic StudiesUniversity of the Punjab · 2006 — 2008
- Bachelor of Education (B.Ed)Allama Iqbal Open University (AIOU) · 2005 — 2006
- Bachelor of Arts (B.A)University of the Punjab · 2002 — 2004
- Intermediate (F.A)Board of Intermediate & Secondary Education · 2000 — 2002
- Matriculation (SSC)Board of Intermediate & Secondary Education · 1998 — 2000
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