Tamera R.

Tamera R. is a dedicated and customer-focused Customer Service Representative with over three years of experience enhancing customer interactions within fast-paced environments. At Conduent in Montego Bay, she expertly managed high-volume inbound and outbound interactions, skillfully resolving billing, account, and product-related issues. Her ability to maintain accurate CRM software records contributed to consistently achieving customer satisfaction and quality targets. At LightInTheBox in Beijing, Tamera provided order and account support, leveraging her adept problem-solving and conflict resolution skills. Her experience is complemented by proficiency in call center operations and team collaboration, reinforced by strong time management and Microsoft Office skills.