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TANEISHA C. — Junior Customer Service Agent from Belize

TANEISHA C.

Junior Customer Service Agent

Belize 2-3 years
Open to offersNew to Platform
Languages
English
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About

Taneisha H. is an accomplished professional in customer service and sales, with extensive experience in the retail and customer support domains. At The Office Gurus in Belmopan, she excelled as a Customer Service Agent, adeptly handling guest inquiries regarding property reservations via phone, SMS, and email, providing troubleshooting assistance, and meeting quality assurance standards through meticulous evaluations. Her tenure at Unicomer (Courts Belmopan) as a Sales Representative allowed her to enhance her skills in customer engagement, providing vital product information, managing sales bookings, and maintaining an organized retail environment. Taneisha is known for her attention to detail, ability to meet deadlines with a high sense of urgency, and her capacity to work efficiently both in teams and independently. Her educational background includes a diploma in Science from Mopan Technical High School.

Experience

  • Customer Service Agent

    The Office Gurus · 2025 — 2026
    Addressed guest inquiries concerning property or reservations through Phone calls and SMS. Assisted with troubleshooting appliances and door locks. Helped guests find properties that matched their specified needs.
  • Sale Representative

    Unicomer (Courts Belmopan) · 2024 — 2025
    Welcomed customers and offered assistance as they entered the store. Provided requested product information and processed sales. Maintained cleanliness, organization, and inventory in the assigned area.
  • Customer Service Agent

    The Office Gurus · 2023 — 2024
    Handled guest inquiries through email, phone, and chats. Supplied follow-up information as required, based on guest preferences. Updated responses to guests in accordance with QA and client guidelines.
  • Quality Assurance Agent

    The Office Gurus
    Conducted weekly evaluations of agent emails to ensure adherence to quality standards. Prepared data for Calibration and Weekly Recap meetings with Supervisors, Team Leads, and the client. Generated and sent Daily, Weekly, and Monthly Reports.

Skills & Expertise

Education

  • Diploma in Science
    Mopan Technical Highschool · 2014 — 2018

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