Tarcisio J.
Mid-Level BPO Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
Tarcisio E. is an experienced Virtual Assistant with over three years of expertise in the Business Process Outsourcing (BPO) industry. Based in the Philippines, Tarcisio excels in customer service, assisting with inquiries and resolving issues related to company products and services. A seasoned Customer Service Representative and Premier Customer Care professional, Tarcisio has honed skills in answering phone calls and emails, processing orders, and scheduling pickups, specifically for customers in the United States. Fluent in English and Tagalog, Tarcisio is well-versed in tools such as Microsoft Office, Google Spreadsheet, and Canva. With a Bachelor of Secondary Education majoring in English from Dr. Aurelio Mendoza Memorial Colleges, he also served as a MAPEH and English teacher. His recent roles include working as a Customer Service Representative and handling outbound sales for a seasonal account at Qwest in Cebu City.
Experience
SOCIAL MEDIA MANAGER
DIRECT CLIENT · 2024 — 2026Develops and executes content plans, monitors engagement and analyzes performance metrics to help a brand increase visibility, connect with its audience and support business objectives like sales or customer retention.ACCOUNT MANAGER
DIVERSE LOGISTICS · 2025 — 2025HANDLING 6 ACCOUNTS, GYM EQUIPMENTS IN U.S.ADATA ENTRY
SHANNON · 2024 — 2025Morning Data Processing Input data from various sources into systems Review and organize daily work priorities Check system functionality and data integrity Data Verification and Management Review and correct data entries for accuracy Manage spreadsheets and databases efficiently Communicate with teams for data verification End-of-Day Organization Back up completed work and data files Prepare reports on daily data entry activities Plan next day's data entry prioritiesCustomer Service Representative & Premier Customer Care
Concentrix · 2019 — 2022Handled incoming calls from customers in the United States, processed orders, and arranged pickups while maintaining a professional demeanor.Customer Service Representative/Seasonal Account (Outbound Sales)
Qwest · 2018 — 2020Managed responses to email and phone inquiries.MAPEH & English Teacher
Dr. Aurelio Mendoza Memorial Colleges · 2017 — 2018Taught subjects in MAPEH and English.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in EnglishDR. AURELIO MENDOZA MEMORIAL COLLEGES
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