Tasha G.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Tasha G. is a dedicated Data Entry/Administrative Professional based in Rockford, IL, known for her meticulous attention to detail and strong organizational skills. With an extensive background spanning various industries such as logistics, customer service, and administrative support, she has proven her ability to adapt and thrive in fast-paced environments. Most recently, Tasha has been working with Grubhub and UberEats as a delivery driver and warehouse associate, focusing on customer satisfaction and efficient operational support. Previously, she served as a Logistics Specialist for Spectraforce, managing database entries and handling telecom technologies for BMO Harris Bank employees. Her role as Customer Support Coordinator for Iconma involved managing emergency communications and troubleshooting at Walgreens. Her skill set includes proficiency in MS Office, SAP, and Citrix, alongside extensive experience with CRM systems such as Salesforce and NetSuite. Tasha holds an Associate's degree in Computer System Specialist from Robert Morris College.
Experience
Delivery Driver-Merchandising-Warehouse Associate
Grubhub/UberEats/Instacart/Wonolo · 2023 — PresentDelivered orders promptly while ensuring excellent customer service. Verified delivery addresses and checked package delivery for accuracy. Managed multiple responsibilities concurrently, and stocked shelves while removing outdated products. Packaged, sealed, and labeled items.Logistics Specialist
Spectraforce · 2023 — 2023Served as a contractor for BMO Harris Bank, creating and maintaining database information. Handled hardware and peripheral returns and exchanges for employees. Assisted with the onboarding and offboarding processes related to Avaya and Verint technology requirements.Customer Support Coordinator
Iconma · 2022 — 2022Worked as a contract employee for Walgreens Security Operations Center (SOC). Responded to emergency situations such as security, fire, and safety alerts through various communication channels. Followed procedures to assess alarm severity and validity and contacted local agencies as needed. Assisted Walgreens employees with alarm troubleshooting and prepared detailed incident documentation.Transaction Specialist
Rose International · 2021 — 2021Employed as a transaction specialist for Grainger, utilizing NetSuite and SAP to troubleshoot customer order issues. Monitored and resolved back orders while documenting errors. Collaborated with team members to achieve organizational objectives and carried out filing functions for relevant documentation.CSA/Claims Adjuster
TWG/Assurant · 2018 — 2019Managed high-volume consumer calls, addressing inquiries related to benefits and the claims process. Processed claims from repair facilities and gathered necessary information to meet customer needs. Documented call solutions in the database and maintained knowledge of company programs through training.CSR/Claims Adjuster
Lasalle Network · 2018 — 2018Worked as a temporary employee for TWG in customer service and claims adjusting.Gateway Air Import Agent
UPS Cartage Services · 2010 — 2017Tracked and traced inbound air shipments for global accounts by using internet resources and communication with airlines. Prepared reports and managed the status of shipment files. Ensured dangerous goods shipments were properly documented and adhered to safety regulations while overseeing correspondence and payment requests.
Skills & Expertise
Education
- Associates - Computer System SpecialistRobert Morris College · — — 1998
Interested in this professional?
Sign in as an employer to save this profile or invite Tasha G. to a job.
Sign in as an employer