Tashay S.

Tashay S. is a knowledgeable Customer Service Representative with over 4 years of experience specializing in supporting U.S.-based customers across healthcare, finance, and retail sectors. With a track record in managing high-volume inbound calls, live chats, and emails, Tashay excels in CRM software management, specifically using tools such as Zendesk and athenahealth. She is adept at appointment scheduling, complaint resolution, and maintaining accurate customer records. Her technical proficiency encompasses Microsoft Office and Google Workspace, enabling her to work independently and efficiently in remote settings to meet performance metrics, including response time and quality scores. Her professional journey includes roles as a receptionist, loan officer, and sales associate, demonstrating her versatility and commitment to customer service excellence.