Tashnim M.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Tashnim M. is an experienced Customer Service Representative and Lead Generation Specialist with a background spanning e-commerce, telecommunications, and marketing industries. At PlanetArt, she provided multi-channel support, managed order issues, and ensured quality in a high-volume, remote environment. Her time at Foundever and Teletech involved resolving complex billing concerns and account management for Verizon Wireless and Fios customers, focusing on phone service troubleshooting, payment processing, and bundled services. As a Lead Generation Specialist with Manila Marketing Group, Tashnim handled outbound cold calling, qualified leads, and maintained detailed CRM records, consistently exceeding campaign targets. She is adept in customer support (voice and digital), billing & account assistance, and uses CRM and office productivity platforms for efficient remote support across diverse business domains.
Experience
Inbound Sales Representative (Contractor)
Aventus LLC · 2025 — 2026Provided customer support and sales assistance via phone, chat, and email, addressing orders, billing inquiries, and product-related questions. Engaged with inbound leads to identify customer needs and guide conversations toward appropriate solutions while maintaining a professional demeanor.Customer Care Associate (Contractor)
PlanetArt · 2025 — 2025Delivered customer support through phone, chat, and email for various PlanetArt brands, ensuring accurate order processing and high-quality service. Addressed product inquiries, pricing issues, order complications, and navigational assistance for the website/app. Reviewed photo placements and layout accuracy to maintain order quality while adhering to performance standards and remote work expectations.Lead Generation Specialist (Cold Caller)
Manila Marketing Group · 2025 — 2025Functioned as the initial point of contact for potential clients through outbound cold calling, focusing on lead qualification and appointment setting. Engaged prospects by introducing products or services, gathering information for lead qualification, and maintaining records in the CRM system while working closely with the sales team.Customer Service Representative
Verizon Wireless · 2023 — 2024Acted as the initial contact for Verizon Wireless customers, focusing on mobile phone services and account troubleshooting. Assisted with plan activations, billing inquiries, device issues, and general account support. Documented calls in CRM tools to maintain accurate account records and met performance targets.Customer Service Representative
Verizon Fios · 2023 — 2023Managed inbound calls for Verizon Fios customers regarding home services, including high-speed internet and television packages. Delivered comprehensive billing support, guided customers through service upgrades, and addressed account-related queries. Aimed for customer satisfaction by maintaining professionalism during escalations.
Skills & Expertise
Education
- Bachelor of Science in Medical TechnologySouthwestern University PHINMA · 2023 — 2024
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