Tatum J.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Tatum-Leigh J. is an experienced Telecommunications Representative with a proven track record in customer support roles across the telecommunications, retail, and finance sectors. At WNS Global Services and Capita in Cape Town, they managed high-volume inbound and outbound customer calls, provided technical, billing, and product assistance, and recommended telecommunication solutions tailored to client needs. As a Sales Assistant at Salomon, Tatum-Leigh J. guided purchasing decisions and maintained accurate transactions using POS systems. Their background as a Debt Collector at Debtworx involved negotiating settlements and maintaining precise documentation. Skilled in the use of CRM tools, Microsoft Office, and Google Workspace, Tatum-Leigh J. demonstrates adaptability in dynamic environments and delivers service quality in customer-facing roles.
Experience
Telecommunications Representative
WNS Global Services · 2023 — 2024Handled inbound and outbound customer calls, providing precise product information and addressing service inquiries. Suggested telecommunication solutions tailored to customer requirements.Telecommunications Representative
Capita · 2021 — 2022Delivered technical, billing, and product support to customers. Managed a high volume of calls while ensuring service quality and professionalism.Sales Assistant
Salomon · 2020 — 2021Supported customers in their purchasing decisions through personalized recommendations. Ensured accurate transaction processing via POS systems and upheld store presentation while addressing customer complaints.Debt Collector
Debtworx · 2019 — 2019Contacted clients to arrange payment plans and recover overdue amounts. Negotiated settlements while fostering positive client relationships and updated debtor records with accurate documentation.Games Host
Ratanga Junction · 2017 — 2018Facilitated games and activities for large guest groups, ensuring safety, engagement, and high-quality customer experiences.
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