Taylor C.

Taylor N., a seasoned Customer Support Specialist based in Cavite, Philippines, boasts a solid five-year track record in the customer service industry, with substantial expertise in Call Handling & Phone Support and technical support. Taylor has excelled as a Customer Service Representative and Subject Matter Expert at TaskUs - Lizzy’s Nook, providing exemplary service for food delivery services across phone, chat, and email channels. With a customer satisfaction rating of approximately 98% quarterly, Taylor effectively handled customer queries related to order concerns, delivery issues, and account management. Taylor's role spanned collaboration on strategic initiatives to meet project goals and training new hires. Previous experience at PLDT Telecommunications involved managing network inquiries and maintaining precise data entry. At Rain South Africa/RainX, Taylor offered technical assistance on network connectivity and account management. Additionally, Taylor served as a Social Media Manager at Peak Co., where responsibilities included managing social media content and engaging customers effectively.