TERSHA B.
Mid-Level Insurance Claims Administrator
Open to offersNew to PlatformAbout
Tersha B. is an experienced Claims and Administrative Professional based in South Africa, with over 10 years in the insurance, customer service, and accounts administration industries. At Bidvest Insurance and IUA Business Solutions, Tersha managed high volumes of inbound claims, processed policy-related queries, and ensured documentation accuracy using systems such as CADi and AX. Her role at Algee Auto Assessing included processing claims for insurers like Santam and Hollard, generating invoices, and managing account reconciliations through DR Smash and Audatex platforms. Tersha also brings a strong background in email management, data capturing, and customer support from previous positions at Cell C and Clientele Life, where she handled large-scale client communications and database maintenance. She holds a Matric certificate and a Customer Service Certificate from KZN Business Training.
Experience
Claims Administrator
Bidvest Insurance · 2022 — 2026Handled high volumes of inbound customer calls and inquiries regarding claims. Registered and accurately processed claims within internal systems while verifying all necessary supporting documentation. Managed client emails and correspondence to facilitate efficient claims processing, liaising with clients, service providers, and assessors to obtain outstanding information. Assigned claims to assessors after ensuring documentation requirements were satisfied and escalated urgent issues to the Claims Manager as necessary.Claims Administrator
IUA Business Solutions · 2021 — 2021Responded to inbound calls concerning policy and claims questions. Registered and processed insurance claims utilizing CADi systems, while maintaining and attaching supporting documentation to internal systems. Managed claims-related email and fax correspondence, verified policy statuses, and ensured timely premium updates. Provided stakeholders with regular updates on claim progress and maintained data integrity through accurate system updates.Accounts & Claims Administrator
Algee Auto Assessing · 2016 — 2020Carried out administrative tasks such as managing filing systems, handling calls, and overseeing email correspondence. Generated invoices and monitored accounts through the Dr Smash system. Conducted account reconciliations and followed up on payments. Processed insurance claims for major insurers including Santam, Hollard, and Old Mutual, collaborating with internal departments and insurance companies to gather claim information. Finalized claims and processed write-offs using the Audatex system while ensuring accurate financial and claims records.Customer Service Representative
Cell C · 2011 — 2016Managed significant volumes of inbound customer service calls, assisting customers with account inquiries, technical challenges, and service questions. Ensured thorough documentation of call records in the call center database, delivering superior customer service while meeting designated performance targets.Sales Consultant
Clientele Life · 2008 — 2010Promoted insurance products to both new and existing customers while generating leads through cold calling. Established strong customer relationships to boost sales performance and addressed customer inquiries to resolve service issues.Sales Consultant
O’Keeffe & Swart · 2008 — 2008Contacted prospective clients to promote company products, addressing sales inquiries and any customer concerns. Maintained records of calls and sales information.
Skills & Expertise
Education
- Matric (Senior Certificate)CR Swart Exam Centre · — — 2008
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